Citrix Modernization for a National Mortgage Insurer
Industry
Insurance
Customer
National Mortgage Insurer
The customer is a national mortgage insurance provider operating in the financial services sector. As a regulated organization, it relies on a stable, well-governed Citrix environment.
Key Highlights
Situation
The organization relied on an enterprise Citrix environment to support daily operations. While the platform was well maintained, key responsibilities such as Citrix App Layering administration, ongoing maintenance, and platform upgrades required consistent ownership to keep work moving on schedule. At the same time, internal teams were balancing routine operations with planned improvements, creating pressure to sustain reliability while advancing modernization efforts.
Problem
While the environment itself was strong, several constraints slowed progress:
Key Citrix components and supporting infrastructure were behind on code and supportability standards
On-prem and DR resources needed to coordinate remediation
Internal engineering capacity was stretched across operations and projects
Governance and access controls added friction to routine troubleshooting and change activity
Without dedicated ownership across the Citrix stack, these issues risked delaying upgrades, increasing operational risk, and slowing modernization efforts.
Solution
End-to-end Citrix operational ownership
Full Citrix App Layering lifecycle management
Hybrid DaaS and Entra ID integration support
X-Centric provided internal IT consulting support with end-to-end operational ownership of the Citrix environment. The engagement functioned as a trusted extension of the internal team, assuming responsibility for both daily operations and targeted improvements.
This included full ownership of the Citrix App Layering platform, covering administration, upgrades, lifecycle maintenance, and operational hygiene. The scope extended across StoreFront, Delivery Controllers, Provisioning Services (PVS), Workspace Environment Management (WEM), FSLogix, and supporting infrastructure.
Execution followed a collaborative, human-in-the-loop model, coordinating closely with internal stakeholders and navigating governance requirements efficiently. In the second half of the engagement, efforts expanded to support a hybrid DaaS migration and broader modernization initiatives, including Entra ID and Azure integration to align with the organization’s evolving identity strategy.
Operational Impact
Day-to-day Citrix operations required consistent execution across maintenance, upgrades, and identity-related changes. By establishing clear operational ownership, routine work became more predictable, issues were resolved faster, and platform stability was maintained during ongoing environment updates.
Smoothed day-to-day Citrix operations, upgrades, and maintenance activities
Reduced friction in troubleshooting and lifecycle management tasks
Improved consistency across App Layering, core Citrix components, and Entra ID integration
Kept the platform stable during ongoing environment changes
Business Outcomes
By shifting day-to-day Citrix operations and lifecycle work to a dedicated owner, the organization reduced delivery pressure on internal teams. This allowed leadership to move modernization initiatives forward with clearer timelines, lower risk, and greater confidence in execution.
Expanded internal team capacity by removing operational blockers
Enabled leadership to advance modernization without sacrificing stability
Lowered delivery risk across Citrix and hybrid DaaS initiatives
Reinforced confidence in ownership, timelines, and execution discipline
